NUR ZAHRA, Fadia; HERYANA, Ade. Perceived Service Quality Gaps in Specialty Pharmaceutical Drug Delivery: A Mixed SERVQUAL–Importance-Performance Analysis Study in an Indonesian Business-to-Business Distribution Context. Journal of Public Health Industry, [S. l.], v. 1, n. 1, p. 13–25, 2026. Disponível em: https://publicapress.id/index.php/jphi/article/view/11. Acesso em: 9 aug. 2026.